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As a Logistics customer service employee you take proactive ownership for delivering outstanding service and added value to our customers. You act as Fibrant’s representative towards both customers, logistics providers and internal stakeholders. In cooperation with your team members you strive to delight customers with safe and timely delivery of our products conform agreed quality and quantity.

Your craftsmanship

Do you recognize yourself in this profile, then you have the Fibrant DNA. At the moment we are looking for an enthousiastic Logistics Officer. In this role you communicate with our customers on a regular basis, to meet their needs and make mutual agreements. You are responsible for the execution of the ‘Order-to-Cash’ process, which ensures the intake and processing of sales orders for a reliable, efficient and effective order fulfilment. Most important is that you organize the outbound transport shipments to customers for several products. You play an important role in monitoring the performance of logistics service providers, with a focus on cost and service.

You will be part of an organization where continuous improvement is one of the pillars to stay competitive in the challenging market. In this role you will report to the Manager AS Logistics and you will be located in the European headquarters in Urmond (The Netherlands). Our production facilities are located in Geleen. You are the linking pin between different disciplines externally (customers and suppliers) and internally (Sales, Planning, Logistics, SHEQ and Finance).

Your priorities

You are responsible for the daily contact and communication with our customers. You carry out the intake of the customer orders and the return orders. You thinks pro-actively for alternatives in case of change in customer priorities, product availability or transport availability.

You will also process the sales orders, deliveries and shipments. You prepare and monitor the order portfolio by communicating with the loading department and plan the departure dates, taking into account product availability and logistical possibilities (including external warehouse operations).If needed you solve the delivery blocks according to procedures. You will also arrange the outbound transport for Sales, Purchase orders and Stock transfers for finished products (the transport is divided in 3 different modalities: Sea, Inland shipping, Road). We also want our customers to be satisfied therefor correct complaint handling if needed is key. You are the responsible person who will communicate with the customer and register and evaluate the complaint process. Next to all of the previous we want our employees, logistic partners and customers to be safe and have the transport executed safely. If necessary you (pro-actively) improve the process.

Your background and experience

Would you like to become our new Logistics Officer, then you also need the following qualities:

  • You have experience in a similar position;
  • You know how to work with SAP;
  • You have very good communication skills and are able to communicate on different levels;
  • You have good Dutch and English language skills, both verbally and in writing;
  • You are responsible, proactive and decisive.

What does Fibrant offer?

Fibrant offers the interesting opportunity to become a key player in a dedicated  team to develop a new business activity  in a fast-growing company by using a unique product portfolio and high class logistic services. We offer you a pleasant balance between internal and external planning and coordination activities working from the head office in Urmond.

At Fibrant we unconditionally believe in craftsmanship. We are convinced that our people make the difference. We do not limit our employees to purely fulfill their job description. Everyone is invited and encouraged to take that extra step. In this liberating concept employees receive and take responsibility. It leads to opportunities to develop yourself, both on a personal and professional level. We work safely and take each other into account. We value a culture of trust in which we all take our responsibility. We do things in the Fibrant way: with Passion, Ownership and by Building on strengths.

The employment benefits package includes a competitive salary and other secondary salary components (including a flexibly deployable personal budget) within a multicultural, innovative, solid and internationally distinctive company. Fibrant offers ample challenges and career opportunities in the future.

About Fibrant

Fibrant was founded in 1952. Since October 30, 2018 we are part of the Highsun Group from China. Our organization develops, improves and sells Caprolactam, Ammonium Sulfate and their by-products worldwide. We have production facilities in Geleen and China. Companies in the automotive, textile and agricultural industries use our high-quality materials in various applications. This varies from food packaging to nylon tights and  mineral fertilizer. In the Netherlands we have 330 employees, spread over the head office in Urmond and the Chemelot-site in Geleen. We stand for ‘Pure chemistry’. That first and foremost refers to the magical, technological production process on which Fibrant has a patent. In addition, it refers to the cooperation between our employees. Pure chemistry!


Do you recognize yourself in our story and is the position appealing to you? That makes you the perfect candidate for us. We look forward to receiving your application. Send your CV and motivation via e-mail to: 

The closing date is May 31, 2020.

Apply now

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You will find yourself working in a true partnership that results in an incredible experience, and an end product that is the best.

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